1. When should I call 911? Call 911 for emergencies, including crimes in progress, medical emergencies, or situations that require immediate police response.
2. When should I call the non-emergency number? Call (863) 419-3306 for non-urgent issues such as reporting past incidents, suspicious activity, or general police assistance.
3. How do I file a police report? Police reports are handled by phone or in person. Call our non-emergency number and an officer will assist you.
4. Who handles roads, traffic, or construction concerns? Some roads and infrastructure are managed by Polk County or FDOT. If you're unsure, contact us and we’ll help direct you to the right agency.
